FREQUENTLY ASKED QUESTIONS
PLANNING YOUR VISIT
DO I NEED TO MAKE AN APPOINTMENT?
Bridal and Bridesmaids appointments are required. When scheduling an appointment, a $25 reservation fee is required at time of booking. Walk-
If schedule permits, we can accommodate walk-
WHAT SHOULD I BRING TO MY APPOINTMENT?
Many ladies prefer to bring their own strapless bra, as we do not provide them. Underwear is required, and white or nude is recommended for lighter gowns. Your consultant will benefit from any inspiration images you may have. Above all, we suggest bringing a positive attitude and the expectation of falling in love with something! Being prepared to make a purchase on your initial appointment, because you never know what is in our store for you.
WHOM SHOULD I BRING WITH ME?
Through our experience, we have found it best for everyone involved to keep your group intimate. Seating capacity is at three to four additional guests. Beyond that, the extra opinions make the process very confusing for the bride and space becomes limited.
ARE CHILDREN ALLOWED IN YOUR STORE?
M2 Milan Bridal kindly requests you do not bring children along to the appointment, as it can disrupt the environment for other brides, as well as being a safety hazard for the child and the delicate nature of our products.
WE WOULD LIKE TO CELEBRATE WITH A TOAST. IS THIS ALLOWED?
We ask that food and drink are not brought into the store, to preserve the delicate surroundings.
DURING YOUR VISIT
WHAT VARIETY OF PRODUCTS DO YOU CARRY?
M2 Milan Bridal is much more than just bridal gowns. We also have an extensive Mother of the Wedding selection, and bridesmaid ordering. Additionally, we offer a full line of bridal and special occasion accessories, including: veils, headpieces, jewelry, and more. M2 Milan brides qualify for 15% off bridal accessories, with the purchase of a bridal gown!
ARE WE ALLOWED TO TAKE PICTURES?
Yes! Though a rare practice among bridal salons, M2 Milan Bridal encourages you to bring a camera and capture the special memories. Also, if there is anyone who is unable to share in the shopping experience in person, they may join via Internet to video chat!
PURCHASING AND SIZING
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
All major credit cards, cash and check are accepted on initial deposits. However, on final payment, or when goods are leaving the store, a personal check can not be accepted. M2 Milan Bridal offers flexible payment plans, if need be. A 50% down payment is required for all special orders, and layaway. Any form of deposit is a binding contract in agreement to pay the entire due balance.
WHAT IF I HAVE A BRIDESMAID THAT CAN’T COME INTO THE STORE?
Not a problem! We service bridesmaids all over the world. Have your bridesmaid call us and we can easily assist her as if she were in our store.
HOW DOES BRIDAL AND SPECIAL OCCASION SIZING RUN?
Most designers’ charts start at a size 2 or 4 and continue to size 28 or 32. Bridal gowns are cut differently than normal clothing. Most brides find they are approximately 1-
WHAT SIZES DO YOU HAVE IN STOCK?
We stock from size 2-
AFTER MY ORDER IS PLACED, HOW LONG WILL IT TAKE FOR MY GOWN TO ARRIVE?
Your special order is placed immediately following your visit with us. On average, a wedding gown will take approximately five to seven months to arrive. If custom changes are made, the latter is more likely. A mothers gown takes approximately four to six months. In both cases, please allow alteration time, which is generally two months. Rush shipping is occasionally available, case by case and at an additional charge. It is important to realize retailers have no foresight or control over production and delivery, so it is best to choose your gown early!
MY SPECIAL ORDER IS IN, NOW WHAT ?
M2 Milan Bridal will call you when your items have been received and are ready for pick-
DOES M2 MILAN BRIDAL OFFER ALTERATION SERVICES?
Upon request, we are happy to offer reputable and unaffiliated referrals for you to take your gown to be altered.
DO YOU ACCEPT RETURNS, REFUNDS EXCHANGES, CREDITS, TRANSFERS OF CREDITS?
It is industry standard that all sales are final. This includes both out-
DO YOU OFFER GOWN CLEANING OR PRESERVATION?
Absolutely! M2 Milan Bridal proudly offers the kit services of The Wedding Gown Preservation Co. You simply purchase a compact kit from us and take it home to begin the process. You package your gown and accessories and your shipping label is included. From there, simply wait about 10 weeks and your gown comes back cleaned and preserved in a window box to be kept safely for generations!
|B2 / Belsoie|
|Montage by Mon Cheri|